Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Nimo software and services at gonimo.in(the “Service”), operated by Asif Asharaf, sole proprietor, trading as “Nimo” (“Nimo”, “we”, “us”). By creating an account or using the Service, you agree to these Terms. If you accept on behalf of a clinic or other organisation, you represent that you are authorised to bind it, and “you” means that organisation.

1. The Service

Nimo helps doctors and their staff manage patients, appointments, clinical notes, prescriptions, and related documents, including optional AI-assisted transcription. Nimo is a software tool that assists clinicians. Nimo does not provide medical advice and does not practise medicine. The treating doctor is solely responsible for all clinical decisions and for the accuracy, completeness, and legality of every record and prescription.

2. Eligibility & accounts

You must be a qualified healthcare professional or their authorised staff, and able to form a binding contract, to use the Service. You are responsible for the accuracy of your registration details, for keeping your credentials confidential, and for all activity under your account. Notify us promptly of any unauthorised use. Clinic owners are responsible for the staff accounts they create and the access they grant.

3. AI-assisted features

When you use the recording feature, consultation audio is transcribed and summarised by third-party AI providers to produce a draft note (see our Privacy Policy). AI output may be inaccurate, incomplete, or misleading. You must review and edit every draft before finalising or relying on it.You are responsible for obtaining the patient’s consent to recording where required and for informing the patient that audio is processed to create their note.

4. Your responsibilities & acceptable use

• Use the Service only for lawful purposes and in compliance with medical, privacy, and other applicable laws.
• As the clinic, you are the Data Fiduciary for your patients’ data and are responsible for having a lawful basis (including consent where required) to enter and process it in Nimo. Our handling is described in the Privacy Policy.
• Do not attempt to access another clinic’s data, reverse engineer, probe, or disrupt the Service, or test its security without our prior written permission.
• Do not upload unlawful content or use the Service to infringe anyone’s rights.

5. Plans, fees & payment

Nimo offers a free tier and paid features. Current plans, inclusions, and usage limits (for example, monthly visit limits on the free tier) are described in the app and may change. If a paid plan or grant lapses, your practice becomes read-only rather than being deleted, and the account owner is notified beforehand. Fees, where charged, are exclusive of applicable taxes (including GST) unless stated otherwise. Except as required by law, fees are non-refundable. We may change pricing prospectively on reasonable notice.

6. Data & account closure

As between you and us, you retain all rights to your clinic’s data. You grant us a limited licence to host and process it solely to provide and support the Service. You may request export or deletion of your data as described in the Privacy Policy. On closure we will delete or return your data within a reasonable period, subject to legal retention requirements.

7. Intellectual property

The Service, including its software, design, and content (excluding your data), is owned byNimo and its licensors and is protected by law. We grant you a non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms. We may use anonymised, aggregated data that does not identify you or any patient to improve the Service.

8. Availability & warranty disclaimer

We work to keep the Service reliable but provide it “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate. The Service is not a substitute for the clinician’s own judgement or for legally mandated record-keeping.

9. Limitation of liability

To the maximum extent permitted by law, Nimo will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, or for any clinical decision made by a user. Our total aggregate liability for all claims relating to the Service is limited to the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim.

10. Indemnity

You will indemnify and hold Nimo harmless from claims arising out of your data, your use of the Service in breach of these Terms or applicable law, or your clinical decisions.

11. Suspension & termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay fees, or use the Service in a way that risks harm or legal exposure, giving notice where reasonable. Sections that by their nature should survive termination (including Sections 6–10 and 12) will survive.

12. Governing law & disputes

These Terms are governed by the laws of India. Subject to applicable law, the courts at Bengaluru, Karnataka, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

13. Changes to these Terms

We may update these Terms as the Service evolves. We will revise the “last updated” date above and, for material changes, take reasonable steps to notify account owners. Continued use after an update means you accept the revised Terms.

14. Contact

Questions about these Terms? Contact Asif Asharaf at asifxceed@gmail.com.